To our valued Pastry Depot customers,
At The Pastry Depot, the health and safety of our customers, our employees, and their families are always of highest priority for us. We are closely monitoring the COVID-19 (coronavirus) outbreak and plan to follow the guidance of the CDC, as well as our state and federal health agencies, to best protect our employees and our customers. Though our hope is that our business and service to you will be as uninterrupted as possible, we understand this is a fluid situation and are prepared to be as flexible as necessary to do what is best for our communities and neighbors.
In this critical time, we have taken additional steps to go beyond our typical protocols and provide additional protection, including reducing extraneous travel and limiting visitors within The Pastry Depot’s retail store and warehouse. In addition, we have intensified sanitation measures for high-touch areas and implemented enhanced safety and cleanliness guidelines for our employees to protect themselves from illness.
As such, In an effort to help our team members and customers stay safe, until further notice we are modifying our retail hours & policies.
Guest & customer access to our retail store and warehouse will be restricted, unless there is prior authorization from leadership. However, our plan is to stay open for business as long as possible through the measures below:
Local customers: All retail orders must be placed online or over the phone prior to arriving. You may select “Pick-up In-Store” as your shipping option when ordering online. Call 404-458-3194 when you arrive and we will bring your order out to your car. You also have the option to order online and have your order shipped to you. Note: “in-store only” items such as frozen purees and cake drums must be ordered over the phone and cannot be shipped.
Online customers: Ordering & shipping through our online store will be business as usual for as long as we are permitted to do so. There is currently no disruption to our online order placement, fulfillment, or shipping procedures.
Wholesale customers: Outside of limited availability on some products, we do not expect any disturbance to wholesale ordering at this time. Our goal is to do our part to limit any impacts to your business. You may still place wholesale orders for delivery via courier by calling 404-458-3194 or contacting [email protected] If you prefer to pick-up your order, please call when you arrive and we will bring your items out to your car. If you are not able to order ahead of arriving at our retail store, please call when you arrive and one of our associates will assist you outside and gather your item(s) for you.
As always, please reach out to our team if there is any way we can assist you. We will continue to follow the situation and make you aware of any changes to operations, if they arise.
Thank you and stay safe & healthy,
The Pastry Depot Family