Shipping & Returns

 

Free Ground Shipping:

Offer valid on purchases of qualified items. These items will be indicated with a note in their page content. The note "Qualifies for Free UPS Ground Shipping" indicates it is one of the select products that can receive Free GROUND shipping if all requirements of the discount are met. To receive Free Ground Shipping, your shopping cart total must meet the current discount code dollar amount and product requirements. Taxes and items not marked as “Qualifies for Free UPS Ground Shipping” do not count towards the total sale amount.

If your shopping cart contains both items that do and don’t qualify for free shipping, there will be shipping charges only for those items that do not qualify for free shipping.

To receive free shipping on orders, the discount code must be entered at the time of purchase. Once your order is placed the discount code cannot be used retroactively.

When a free shipping discount offer is applied, The Pastry Depot reserves the right to select the shipping method and carrier. Currently, due to a website limitation our shopping cart checkout screen may display all shipping methods as “Free”, however ONLY GROUND SHIPPING will be used in conjunction with the GROUND50 discount code offer.  If you select items that require a faster shipping method, please do not use the discount code and select your desired shipping method.

Products that are typically excluded: out-of-stock items, products with quantity limits, large/irregular products, products weighting more than 11 lbs, products marked “must be purchased in store” or "special order", frozen products or products that require expedited shipping.

Discounted or free shipping offers cannot be combined with any other offer or discount, such as sale items. Only one discount code can be used per order.

PLEASE NOTE: Free Shipping offers are not applicable on orders being shipped to locations outside the contiguous United States, including Hawaii, Alaska, Puerto Rico, and the USVI.

 

SHIPPING

Shipping is available in the U.S.A. only. Regretfully, we are currently not able to ship internationally.

Shipping charges are subject to change and may include sales tax depending on the state.

The Pastry Depot is not responsible for delivery errors due to incorrectly entered shipping addresses. Any additional cost incurred due to an incorrect shipping address will be the sole responsibility of the customer.

We are unable to ship to PO Boxes or to APO and FPO locations.

Currently, we ship orders Monday-Friday and make every effort to ship orders within 24 hours of order placement. All orders placed after 2:00pm EST, on the weekend days, and holidays will ship the next business day.

We offer various shipping methods through UPS and USPS, respectively, including Ground, Priority, 2nd Day Air, and Next Day Air. Please note UPS does not make deliveries on Saturday unless it is requested and UPS Saturday delivery requires an additional $14 fee on top of regular shipping costs. If you need expedited, overnight Saturday service, please contact us at 404-458-3194 or sales@thepastrydepot.com.  

If your cart contains items that must be shipped ground due to carrier shipping restrictions, we reserve the right to ship your entire order through ground shipping even if you have requested another delivery method. 

Estimated delivery dates are provided by the carrier. The Pastry Depot is not responsible for carrier delivery delays. Shipping charges will not be refunded for carrier delivery delays, including when expedited 2nd Day Air or Next Day Air shipping is requested but not delivered in the expected time frame. However, please contact us at 404-458-3194 or sales@thepastrydepot.com with issues related to paid expedited shipping orders not arriving within the expected time frame.

Note: The number of days in transit does not include the day you placed your order.

Unfortunately, due to the nature of chocolate, The Pastry Depot cannot be held responsible for any chocolate melting during transit and after delivery if the order is placed with a shipment method other than Next Day Air. Contact us directly prior to purchasing if you have any questions.

When ordering chocolate to be delivered to known hot locations or during warm weather months above 70F, some melting may occur during transit and/or after delivery when left outside. Chocolate orders are not shipped over the weekend due to hot conditions of shipping carriers. 

If placing an order than contains a combination of items that must be shipped overnight (i.e. chocolate) and items that can be shipped at ground speed, please place two separate orders. This will help reduce the cost of shipping to you.

 

USPS ESTIMATED SHIPPING MAP FOR PRIORITY MAIL

USPS SHIPPING MAP

 

UPS ESTIMATED SHIPPING MAP FOR GROUND MAIL

UPS SHIPPING MAP

*** These shipping times are only estimates provided by the shipping carrier, other factors can preclude these delivery estimates from the carriers such as weather and mechanical problems and should only be taken as an estimate.  The Pastry Depot is not held responsible for any deviations from the estimated delivery times.

 

IN-STORE PICKUP

If you are local to Atlanta and need something in a pinch, place your order online for in-store pickup and we will have it ready for you within the hour. Or, you can just stop in and purchase what you need at will. Our retail store is located at 1430 Chattahoochee Avenue NW in West Midtown Atlanta is open to the public from 7:00am - 4:00pm Monday through Friday and 9:00am - 4:00pm on Saturday. Your order will be held for 48 hours, if it has not been picked up or scheduled to be picked up your items will be restocked and your order refunded to your original method of payment minus the restocking fee of 20% or $5.00, whichever greater.

 

WHOLESALE LOCAL DELIVERY

We provide local delivery within 30 miles of our store ($150 minimum purchase) to Professional Chefs currently working in the industry.

 

RETURNS & EXCHANGES

Unfortunately, we cannot accept returns of food items and opened or partially-consumed items as we are not able to resell a food item that has not always been in our control.

We regularly receive new product from our suppliers to provide the freshest available products to our customers. Due to the nature of food products, we will personally guarantee all food products within 30 days of their expiration dates. If, by chance, we mistakenly ship a product that is within 30 days of its expiration date, we will gladly exchange the product for you as long as it is in its original, sealed packaging. Please contact us so that we can initiate an exchange.

We can accept returns of non-food items as long as you contact us within 24 hours of having received your order. We will be happy to arrange for a return of the product if that product is still in its original packaging and has not been used.

To make sure that you are satisfied with the product you receive, inspect the contents as soon as they arrive. Due to carrier claim requirements, damaged and defective products must be reported to The Pastry Depot within 24 hours of delivery.

Returned items will be inspected upon arrival at our store. Items need to be in perfect, resalable condition to be eligible for the customer to receive a store credit on the return. A credit for the cost of the item will then be issued to your account, less shipping. All returned items are subject to a $5 or 20% restocking fee, whichever is greater.  Refunds on returned items will be issued in the same method as original payment. Please allow 7-10 business days for the credit to post on your credit card.

All sales of food items, holiday items, and books are final.

 

DEFECTIVE OR DAMAGED MERCHANDISE

The Pastry Depot takes extra care in packing and protecting orders from breakage during shipping. However, even with the use of “fragile” labels on packages, careful handling of packages throughout the shipping process cannot be controlled. When determining how much product to order, it is recommended to account for 10% breakage during shipping for fragile or delicate items to provide coverage for any product that may be damaged in transit.

We take all possible measures to assure your order is received intact and in proper condition. However, sometimes the route to you gets a bit more bumpy than anyone can control. In the event you receive a defective or damaged product, please contact us immediately (within 24 hours of delivery) after receiving your order. Do not throw way or discard any items, as we may require them to be sent back. The easiest way to help us resolve any defective or damaged merchandise is to email a description of the damage or defect, and pictures of the item(s) and the external packaging to sales@thepastrydepot.com. Please also call us at 404-458-3194. Depending on the issue, order issues may be resolved with a replacement product being issued, a store credit, or any other means we feel is appropriate.

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