ARE YOU SHIPPING TO A WARM WEATHER AREA WITH TEMPERATURES ABOVE 70 DEGREES?
Please arrange delivery to an air-conditioned location, for example: your office, where your package can quickly be brought indoors immediately. Someone must be present to receive the package otherwise, the shipping carrier will leave packages outdoors and your product will become damaged due to extreme temperatures.
CAN YOU GUARANTEE THAT MY CHOCOLATE WILL ARRIVE IN PERFECT CONDITION?
All Perishable foods and Chocolates that leaves our temperature-controlled warehouse are inspected and verified to be in perfect condition. Despite best efforts, we cannot guarantee that your products will arrive in perfect condition and are unable to issue refunds or replace products damaged by extreme temperatures if a shipping option other than UPS Next Day Air is selected and an ice pack kit is not included. Someone must be present to receive the package and bring it inside.
HOW ORDERS ARE SHIPPED
During warm weather you will see ice pack shipping options inside each product page.
First Option: "Please add an ice pack kit . ."
If you would like to protect your chocolate/perishable items with and ice pack kit select the first option and a nominal fee will be added to your cart automatically. You only need one ice pack kit per 11 pounds of chocolate/perishable items.
These ice packs will not last longer than 3 days in transit when temperatures are above 70 degrees and 2 days when above 80 degrees. Trust us.
Second Option: "I'll risk melting"
If you rather take a chance with shipping and not use an ice pack kit, then select the second option. With this option there is no guarantee that your chocolate will arrive un-melted. However some bulk chocolate items can be re-tempered unlike Chocolate Decor.
Third Option: "I've already added a ice pack kit"
This option is there to allow you to add additional chocolate items to your cart without having multiple charges for ice pack kits. You only need one ice pack kit per 11 pounds of chocolate.
If you are ordering multiples of the same chocolate item, due to a limitation the website will try to add an icepack kit per item. To avoid this select the third option "I've already added an ice pack kit" and then manually add one ice pack kit per 11 pounds of Chocolate/perishables.
During warm weather, not all delivery options should be used. Due to the perishable nature of chocolate, generally April thru September, we ship Monday through Wednesday for USPS priority and UPS 2 day Air. In addition, we ship UPS Overnight Delivery Monday thru Thursday. Orders placed after 3pm EST on Wednesday or Thursday, depending on your shipping selection will be shipped the following Monday. This limits time in transit so that your order doesn't sit over the weekend in a hot non air conditioned warehouse.
The UPS Ground shipping option will be visible during the check-out process, however it should NOT be used during warm weather months or your chocolate will not survive the delivery. Please select USPS priority, UPS 2nd and UPS Overnight Air options. Please see the estimated delivery time maps below.
During the cooler months, generally October thru March and under 70 degrees, the UPS Ground shipping method will be available during cooler weather but we still suggest USPS priority, UPS 2 day Air or UPS overnight shipping method to minimize shipping time.
If you are shipping to a warm weather location (temperatures are over 70 degrees) such as Florida, Texas, California etc, please select USPS priority, UPS 2 day Air or UPS overnight shipping during checkout and consider adding a Ice Pack Kit to your shopping cart to prevent melting. During cooler weather we ship Monday through Thursday, orders placed after 3pm EST on Thursday will be shipped the following Monday. Please see the estimated delivery time maps below.
Unfortunately, due to the nature of chocolate, The Pastry Depot cannot be held responsible for any chocolate melting during transit and after delivery if the order is placed with a shipment method other than Next day Air and an Ice Pack kit is added to the cart. Someone must be there to bring the package inside immediately.
Deliveries may be sent to U.S. addresses only if they are within the 48 contiguous states. Regretfully, we cannot ship perishables or Chocolate to P.O. boxes, Puerto Rico or the Virgin Islands. We are not responsible for delays in delivery times due to incorrect or incomplete addresses.
WILL A THERMAL INSULATED SLEEVE AND ICE PACKS PROTECT MY CHOCOLATE PRODUCTS?
From our experience a thermal insulated sleeve used in conjunction with ice packs will keep your products protected as long as the time in transit remains two days or less.
HOW LONG DO ICE PACKS LAST?
Ice packs won’t last longer than three days. In extremely hot temperatures, ice packs may last only two days. Once you get them, the ice packs are reusable and are perfect for a lunch bag or cooler.
AFTER YOUR PRODUCT ARRIVES
Keep chocolate in a cool, dry place at 60–75 degrees. Not following these storage conditions will cause chocolate to "bloom," or develop a light-colored powdery surface on the chocolate, caused by sugar or fat crystals rising to the surface. When this happens, the chocolate is still safe to eat, but the texture may suffer. To prevent bloom, make sure the chocolate doesn't get too warm or experience extreme fluctuations in temperature.
We cannot issue a refund or replacement for products damaged in transit due to extreme temperatures. We will certainly do our best to provide the safest and most cost-effective options so please call us if you have questions.
If you receive a product in unusable condition for reasons other than temperature extremes, contact us within 24 hours of verified physical receipt of package. We will not be able to issue credits or refunds for claims submitted after 24 hours and reserve the right to request photographs. If a damaged product has been discarded, we will not be able to issue credit.
Due to the delicate nature of our chocolate, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the shipping carrier.
*** These shipping times are only estimates provided by the shipping carrier, other factors can preclude these delivery estimates from the carriers such as weather and mechanical problems and should only be taken as an estimate. The Pastry Depot is not held responsible for any deviations from the estimated delivery times.